Call Center IQ

AI call center app that allows extraction of key information from calls between call center agents and customers

Features

Analyse past calls
- Analyse per call type: inbound calls (cancellation, inquiries, claims) and outbound calls (cross-selling, renewal reminders).
- Analyse at scale (multiple calls), automated using GenAI
- Performed in any kind of language
- Extract any type of information which could impact call outcomes
Learn from past calls
- Provide outcomes to call center agents and managers
- Replay & training: provide recommendations and alternatives with the use of GenAI
Embed AI in Call Center Solution
- Integrate GenAI in call center solution
- Supporting call center agents in real-time, during the call